Resolving professional concerns and escalation

Effective working together depends on an open approach and honest relationships between agencies. Problem solving and resolution is an integral part of professional co-operation and joint working to safeguard children.

Transparency, openness and a willingness to understand and respect individual and agency views are a core aspect of multi-agency / inter-agency working. However, there may be occasions where individuals / agencies disagree on how best to keep children safe and promote their welfare. Disagreements can arise in a number of areas, but are most likely to arise around:

Perceived levels of risk
Levels of need and whether a concern has met the threshold for a service or intervention
Roles and responsibilities
Level or quality of communication/ information sharing
Provision of services
Action or lack of action progressing plans
Cases being / not being stepped up or down and / or closed

The OSCB is clear that there must be respectful challenge whenever a professional or agency has a concern about the action or inaction of another. The aim must be to resolve a professional disagreement at the earliest possible stage, using the Resolving Professional Concerns and Disagreements Policy (RESOLV E), always keeping in mind that the child’s safety and welfare is paramount.